Digital NSW Certificate of Capacity

Konnect NET is part of Lanas and specialises in connecting insurers with health providers. You may already know HealthLink, also part of Lanas, whose technology helps power the solution and makes it accessible to their large provider network.

Find the NSW Certificate of Capacity under the Spotlight Services section of HealthLink Forms also known as the HealthLink Homepage, in your practice software. If you cannot see it there, then you should find it in the Referral Services Section.

See the user guide above for more information.

No. It’s signed electronically based on your PMS login details.

Specifying the insurer allows us to send the completed form directly to them (if they are participating in our solution), reducing delays and improving the patient experience. You have the option to tick the “Unknown” checkbox if you are unsure who the insurer is.

Once you have completed the form, you simply hit ‘Complete’ and the form will be encrypted and sent securely to the insurer directly where relevant. In some cases you will need to give a copy to the patient for them to share the form with the insurer; in these cases, an onscreen prompt will help you do this.

On successful form completion, a PDF copy of the form will be automatically stored against the patient record. Depending on your practice software, you will find this under Correspondence Out or Letters. However, you have the option to download a copy manually also, by clicking the ‘Download/Print’ button. You may wish to do this to share a copy with your patient.

We’d love to hear it. Share suggestions using the feedback tool within the digital form, or contact our product team directly — see Support below.